Impacts caused by the Coronavirus outbreak on orders, shipping and customer support

The speed of which Covid-19 continues to spread globally has had signifcant impacts to our supply chain and has affected our daily operations here in Japan to a certain degree.

Please be assured that we are monitoring all details very closely as circumstances change. There is a possibility that items in your order may be affected and we will do our best to proactively notify you of any changes to your order shipping dates accordingly.

Currently in order to protect our staff from possible contamination, some of our staff at our Yokohama distribution center as well as our customer service team are starting to work remotely. Business continues to remain fully operational so orders continue to be accepted and processed as per normal.

In the event that you need to contact our customer service team for assistance regarding your orders or for anything else, please do not hesitate to reach us through the details below.


You kind understanding throughout this period is greatly appreciated.